BRISBANE'S ONLY CAT LOUNGE --- BOOK NOW TO MEET OUR ADORABLE RESIDENTS!
Welcome to EggYolk Pet Grooming
We provide high-quality grooming experience for both cats and dogs. Our focus is to create a comfortable, low-stress environment for your pets and ensure they leave feeling refreshed and looking good!
To ensure each pet receives our full attention, we do not accept walk-in appointments. All grooming sessions must be booked in advanced. Special circumstances or emergencies can vary.
Booked a grooming service for my cat, and it was truly excellent. They were very attentive to all my cat's needs and discussed everything with me promptly. I highly recommend it and will definitely come back! Thank you to all the staff for their friendly assistance!
— Google reviewer
Overall, really impressed with the quality of service and friendliness of staff. The cats here were really lovely, sweet and well taken care of. We had our cat groomed today as she had a few matts. Groomer did a wonderful job to keep as much hair as possible. Staff also messaged us updates on the groom.
— Google reviewer
The groomers were patient, gentle, and truly passionate about what they do. Cavvy came out looking absolutely adorable with his new haircut, and most importantly, he was happy and relaxed.
The staff were friendly and welcoming, making the whole experience even better.
— Google reviewer
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Grooming Terms & Conditions
Before booking an appointment for your pet, please review our policies below.
Appointment, Late Arrivals & Policy
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We do not accept walk-ins. Every pet is allocated a specific time block to ensure a low-stress, high-quality experience.
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Late Fee: $15 per 20 minutes (Maximum $30 total fee). After 40 minutes, without notifying us, the appointment will be considered a no-show.
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Repeated late arrivals, cancellations, or no-shows will result in your account being flagged and may prevent future bookings.
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Fees must be paid in full before booking your next appointment
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To ensure we can provide the highest quality care to every pet, we run on a strict schedule. When an appointment is missed or delayed, it impacts our ability to serve other clients and directly impacts our small business. By booking an appointment with us, you agree to the following terms & conditions.
Health & Safety Risks
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Grooming comes with general risk. It involves the use of sharp equipment on live animals. While our team is highly trained, minor nicks or scratches can occur if a pet is restless or moves suddenly.
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We prioritize "comfort over vanity." If your pet is severely matted, we will not perform painful de-matting. We may be required to shave the coat short to prevent skin tearing and irritation.
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We do not groom pets that have heart conditions that may put the pet at risk, aggressive pets without sedation or pets who are pregnant.
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Owners must disclose any medical history (e.g., heart murmurs, seizures, arthritis). We are not liable for complications arising from undisclosed conditions triggered by the stress of grooming.
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The welfare of all pets is our top priority. If our professional groomers observe signs of severe neglect or abuse, we reserve the right to report our concerns directly to the RSPCA or local animal welfare authorities, as legally required.
Behaviour & Sedative Grooming
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We reserve the right to refuse service or stop a groom if a pet is aggressive and becomes a danger to themselves or our staff. The owner will be charged for the portion of the service completed.
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In the event of an incident causing physical injury to our staff or severe damage to equipment, an additional incident fee may apply to cover medical assistance, equipment repair, or emergency management (Please refer to Page 13 of our grooming guide here)
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For highly anxious pets, our Sedative Grooming (injectable) is available only via pre-arranged appointment and is subject to Vet Tech (Beloved Beasts Veterinary) availability. For more information, click here.
Rescheduling Policy
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You must contact us during opening hours to reschedule your appointment with 24hrs notice. Fees will apply if you reschedule less than 24hrs before your appointment
– First occurrence: We'll send a friendly reminder about our policy.
– Second occurrence: A deposit will be required for future bookings. -
– Third occurrence: We may not be able to accommodate future bookings.
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2 to 24 Hours Notice: 25% of the booked service fee.
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1 to 2 Hours Notice: 50% of the booked service fee.
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Less than 1 Hour Notice: 100% of the booked service fee.
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No-Show Fee: 100% of the booked service fee.
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Fees applied for short-notice cancellations or late arrivals are subject to groomer discretion within reason.
By booking an appointment with EggYolk Pet Grooming, you agree to the following policies designed to ensure the safety of our staff and the well-being of your pet. EggYolk Pet Grooming has the right of interpretation of the service. Thank you for understanding!